Caretaker · Apps switched off
An app is switched off in your theme
Last updated: 2026-11-13
What Caretaker found
Many apps add what customers see through an app embed: a switch in the theme editor that turns the app on for that theme. Caretaker found an app embed that is switched off in your theme.
The most common reason is that you published a new theme. App embeds are set per theme: switching an app on in your old theme does not switch it on in the new one.
Why it matters
While the embed is off, the app does nothing on your storefront: no reviews, no chat button, no pop-up, and for tracking apps, no data. The app usually still shows as installed and may still be charging you.
How to fix it
- In Shopify admin, go to Online Store → Themes and click Customize on your live theme.
- In the left sidebar, click the App embeds icon.
- Find the app Caretaker names and switch it on.
- Click Save. Then press Scan now in Caretaker.
If you are about to publish a different theme, do the same in that theme before you publish it. Caretaker's Check a theme before you publish it on Home will tell you which embeds would be off.
When you can ignore it
- You removed the app on purpose, or you no longer want it on your storefront: choose Ignore. Consider uninstalling the app in Settings → Apps if you do not use it at all.
- The app only needs its embed on some of the time (for example a seasonal banner).
Working with a developer
Usually not needed: this is a switch, not code. If switching it on does not make the app appear, contact the app's own support team.