Caretaker · Old-style app scripts
An app that no longer exists still loads code on every page
Last updated: 2026-11-13
What Caretaker found
Apps can add a script to every page of your store through Shopify (an older method called a ScriptTag). Caretaker found one that belongs to an app that has shut down, or whose script address no longer answers.
Why it matters
Each time a customer opens a page, their browser still tries to load this script. It does nothing useful, but it takes time and can show errors in the browser. On March 1, 2027 Shopify stops running all such scripts on the online store anyway, so there is no reason to keep it.
How to fix it
- In Shopify admin, go to Settings → Apps and find the app Caretaker names.
- Uninstall it. When an app is uninstalled, Shopify removes the scripts that app added this way.
- Press Scan now in Caretaker. The issue moves to fixed.
If you cannot find the app in your list:
- It may be listed under a different name. Caretaker's Technical details show the script address, which often contains the company's name.
- It may have been added by a custom app built for your store. Ask whoever built it, or look for it in Settings → Apps, and uninstall that one.
Still stuck? Write to support with your Caretaker report and we will help you find it.
Working with a developer
Not usually needed. If a developer added the script with their own app, they can remove it, or uninstall that app.
When you can ignore it
If the app has only moved its script to a new address and you still use it, contact the app's support team and ask them to update. Otherwise, uninstall it.