Caretaker · Old-style app scripts
Your store loads code we can't identify
Last updated: 2026-11-13
What Caretaker found
Your store loads a script added through Shopify's old ScriptTag method, from an address Caretaker does not recognise. It may belong to a small app, a new app, or something a developer built. Technical details show the address.
This is marked Good to know: Caretaker cannot tell whether you still need it.
Why it matters
- If you still need it, it will stop running on March 1, 2027, when Shopify stops running ScriptTags on the online store.
- If nobody needs it, it only slows your pages.
How to check
- Look at the address in Technical details. The website name often contains the company's name.
- Compare it with your apps in Settings → Apps. If one matches, read An app uses an old way of loading that stops on March 1, 2027.
- Ask your team, or any developer or agency who worked on the store, whether they added it.
What to do next
- It belongs to an app you use: ask that app's support team how they will keep working after March 1, 2027.
- It belongs to an app you do not use: uninstall the app. Shopify removes its scripts.
- A developer added it: send them the report from Copy report and read A custom script will stop working on March 1, 2027.
- Nobody knows: write to support with your Caretaker report and we will help you trace it.
Press Scan now in Caretaker after any change.
When you can ignore it
When you know what it is and plan to deal with it later. Choose Ignore and Caretaker stops counting it.